Toyota Announces Voluntary Recall on 2010 Model-Year Lexus GX 460 to Update Vehicle Stability Control Software
April 19, 2010 Torrance , Calif. - Toyota Motor Sales (TMS), U.S.A., Inc., today announced it will conduct a voluntary safety recall on approximately 9,400 2010 Model Year Lexus GX 460 sport utility vehicles to update software in the vehicles Vehicle Stability Control (VSC) system. No other Toyota, Lexus, or Scion vehicles are involved in
this recall.
The VSC system helps control a loss of traction in turns
as a result of front or rear wheel slippage during cornering.
Toyotas
objective is to provide a high level of safety and quality, while meeting or surpassing
governmental regulations. Our engineers have conducted tests to confirm the VSC
performance issue raised by Consumer Reports, and we are confident this VSC software
update addresses the concern, said Steve St. Angelo, Toyota chief quality
officer for North America.
All Lexus dealers will have the VSC software
update by the end of April. Once the software update is available at dealerships,
vehicle owners are encouraged to bring their 2010 GX 460 to a dealer at their
earliest convenience for the update at no cost. The update should take approximately
one hour depending on the dealers work schedule.
From the
moment we heard about this issue, Lexus and our dealers acted quickly to resolve
the situation. Our dealers will now personally reach out to customers to set up
appointments to make this modification. Lexus has always been about providing
exemplary customer satisfaction and this will be another opportunity to demonstrate
that, said Mark Templin, Lexus group vice president and general manager.
Starting in early May, Lexus will begin mailing letters to GX 460 owners included
in this recall. Lexus will provide a courtesy vehicle to anyone who has purchased
a 2010 GX 460 and has concerns about driving it until the recall work has been
completed.
Detailed information about this recall is available through
Lexus Customer Satisfaction at 1-800-25 LEXUS or 1-800-255-3987 or at www.lexus.com/recall.
