Lexus Announces Plans to Recall and Correct GX 460 Issue
A statement from Mark Templin
Lexus Group Vice President and General Manager
April 19, 2010
“Since it was launched more than 20 years ago, Lexus has built its reputation on customer
respect and concern for safety. With the news from Consumer Reports that our 2010
GX 460 did not pass its “Throttle Lift-Off” test, we immediately stopped
selling the vehicle and commenced vigorous testing to identify and correct the
issue.
Today, I’m happy to announce that we have developed a remedy
that will be quickly implemented to help address customer concerns. We will be
voluntarily recalling all 2010 GX 460s that have been sold in order to update
the Vehicle Stability Control system. We will begin implementing this program
in the next two weeks and our dealers will be reaching out to customers shortly
to set up appointments to make this modification.
Lexus is confident that
the update will make the performance of the GX even better for our customers.
As announced earlier, we will provide a courtesy vehicle to anyone who has
purchased a 2010 GX 460 and has concerns about driving it until the recall work
has been completed.
Customers who have any questions or concerns should
contact their local Lexus dealer or Lexus Customer Satisfaction at 1-800-25LEXUS
or 1-800-255-3987.”