FAQs

Toyota does not send personally identifiable information to the Entune™ service providers, we do not transmit the vehicle identification number (VIN) or the customer name. Many of the service providers utilize GPS data in order to support the functionality of their respective products. In order for a customer to use some of the Entune™ services, he or she must first create a customer account with the respective service providers and access to this account via Entune™ is achieved using an encrypted key versus transmitting customer log in credentials.
In the future, on certain vehicles, the Entune™ Traffic service will transmit anonymously (i.e. no personally identifiable information is included) the vehicle’s heading, GPS location, and speed to the traffic service provider to enhance traffic information. Again, this data does not disclose the VIN, customer name, address, or any other personally identifiable information. In addition customers will be able to opt out of this data transmission.

Customer information is only available to business partners to facilitate usage of the Toyota and Lexus Telematics services. For Safety Connect® and Lexus Enform® we never know the customer's location unless the customer uses the services. For example, if an air bag deploys, and the Safety Connect® hardware is turned on, then the vehicle sends its location to the emergency call center. Another example is if the customer presses the SOS button and requests medical help, the vehicle automatically sends its location to the emergency call center. Toyota does not track a vehicle unless the specific service of "stolen vehicle location" is turned on, and this requires the customer to file a stolen vehicle police report. Upon receipt of a valid police report, we will track and provide the vehicle location only to the police. When the customer's subscription expires we will remotely turn off the Telematics hardware after we have notified the customer. Once the Safety Connect® hardware is turned off then it will not function at all (e.g., it will not send any data or connect to the cellular network) until it is reactivated. Toyota cannot remotely reactivate the hardware; this action must be initiated by the customer.

In the future on certain vehicles the Entune™ Traffic service will transmit anonymously the vehicle’s heading, GPS location, and speed to INRIX® to enhance their nationwide traffic information service. Since the data is transmitted anonymously it does not contain or disclose the VIN, customer name or any other personally identifiable data. It is designed so that every time the vehicle is shut off or the Entune™ App is disconnected this data transmission ends and this data cannot be associated to prior driving which prevents creation of a driving history from any vehicle. In addition, customers will be given the opportunity to opt out of sending this data.

Regarding Telematics services (Safety Connect®, Lexus Enform®, Toyota Entune™), Toyota does not sell customer personally identifiable data to any third party for their separate use. Customer data is only used to provide the specific services offered through the Toyota and Lexus Telematics products. Regarding any personally identifiable information received via www.toyota.com, www.Lexus.com or other consumer-based website owned and operated by Toyota Motor Sales, USA, Inc., please refer to the Privacy Statements on the applicable website.