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Troubleshooting

For new owners of Entune™ [5]-equipped Toyota vehicles, the troubleshooting section of this site will help you with targeted answers to specific questions you may have regarding using Entune™ [5].

Select a Category Below:

Internet Radio

iPhone® [6]: I'm not getting any audio output

Possible Issue

Resolution

The phone's audio output is set to Dock Connector. Test for this condition.

Do either of the following:

On your phone, change the audio streaming output to vehicle Bluetooth®[3] (e.g., Car multimedia)
On the multimedia system, change the audio source to iPod® [6], then change back to Apps

The Entune™ mobile app is running in the background.

Switch the Entune™ app to the foreground. (make the Entune™ app the active app)

Audio doesn't resume after restarting the vehicle or the phone

Possible Issue

Resolution

Your phone is not in actively connected to the multimedia system using Bluetooth® [3]. Test for this condition.

Do one or more of the following:

Activate your phone's Bluetooth® [3] connection
Restart the phone
Restart the vehicle

The Entune™ mobile app on your phone crashed.

Launch the Entune™ app.

The audio is skipping, or is choppy

Possible Issue

Resolution

Your phone has a weak cell signal. AT&T iPhone® [6] users: Test for this condition.

As you drive to an area with a stronger cell signal, your phone will automatically communicate faster and the error will resolve.

You have the Entune™ Pandora® app set for Higher quality audio. Test for this condition.

Turn off Higher quality audio.

Error message: "Insufficient connectivity"

Possible Issue

Resolution

Your phone has a weak cell signal. AT&T iPhone® [6] users: Test for this condition.

As you drive to an area with a stronger cell signal, your phone will automatically communicate faster and the error will resolve.

Your phone is operating in "airplane mode".

Turn off “airplane mode”.

Your phone is not in actively connected to the multimedia system using Bluetooth® [3]. Test for this condition.

Activate your phone’s Bluetooth® [3] connection.

You (or someone else) moved the phone outside the vehicle.

Place the phone in the vehicle.

iPhone® [6]: the Entune&rade; mobile app is running in the background.

Switch the Entune™ app to the foreground. (make the Entune™ app the active app)

Pandora message: "Version incompatible"

Possible Issue

Resolution

You are using an obsolete version of Pandora®.

Update the Entune™ mobile app for your phone.

FAQs

Frequently Asked Questions (FAQs) holds the answers to your Entune™ –related questions.

Learn More