PREMIUM HDD WITH NAVIGATION AND ENTUNE™

Troubleshooting

For new owners of Entune™ [5]-equipped Toyota vehicles, the troubleshooting section of this site will help you with targeted answers to specific questions you may have regarding using Entune™ [5].

Select a Category Below:

Phone set-up

I'm unable to sign in to the Entune™ mobile app

Possible Issue

Resolution

You haven’t yet set up you Entune™ account.

Visit myentune.com (or click the link in your activation email) to create your Entune™ account.

You entered incorrect account information.

Verify the account information you entered at the Entune™ Website is the same as the information you entered on the Entune™ mobile app.

Your phone does not have a data plan.

Entune™ requires a supported phone with a data plan.

Your version of the Entune™ mobile app is out of date.

Update to the newest version of the Entune™ mobile app and try signing in again.

Your phone is not set for English.

Set your phone to use English.

The Entune™ mobile app stops working on my iPhone® [6]

Possible Issue

Resolution

The Entune™ mobile app is not the foreground app.

The Entune™ mobile app for iPhone® [6] runs correctly only when it is the foreground app. In other words, do not switch to another app while you are using the Entune™ app.

FAQs

Frequently Asked Questions (FAQs) holds the answers to your Entune™ –related questions.

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