Frequently Asked Questions

Company Questions

What are the guidelines for the California Emissions warranty?

In California and any other state that adopts California emission warranty provisions, such warranty coverage is applicable for 3 years/50,000 miles from date of first use, and specific control devices are covered for 7 years/70,000 miles from date of first use. Toyota has added a special enhancement to this coverage for certain 1996 through 1998 model year vehicles originally sold and registered in the state of California or Massachusetts and covered by the California Emission Control Warranty.

This enhanced coverage on the Evaporative Control System is extended to the components specified below for a period of 14 years or 150,000 miles from date of first use, whichever occurs first, from the vehicle's in-service date. Please note that, depending on the design of the evaporative control system in each model, one or more of the specified components may not apply to your vehicle.

  • Evaporative storage canister
  • Fuel tank filler neck
  • Evaporative system pressure sensor
  • Purge valve
  • Fuel cap
  • Tank vapor vent line
  • Fuel tank
  • Three-way valve
  • Any other part or component between the fuel tank and the intake manifold (but not including the intake manifold) designed to contain or conduct fuel vapor from the fuel system.

This warranty enhancement is limited to specific vehicles and is subject to the same conditions set forth in the California Emission Control Warranty section of your Owner's Manual Supplement, with the exception of the additional parts and extended coverage period. This coverage is for warranty work performed at an authorized Toyota dealership only.
 

If your vehicle "qualifies" for the warranty enhancement and you have previously paid for the repair or replacement of one of the components covered by the Warranty Enhancement, please mail or fax a copy of the following items to the address below:

 

  • A repair order for the repair work performed
  • Proof-of-payment for the repairs, such as a copy of both sides of the cancelled check or credit card receipt
  • Proof-of-ownership of the vehicle, such as the registration or title
  • Full contact information including complete address and phone number

Mailing address:

Toyota Motor Sales, U.S.A., Inc.
19001 South Western Avenue
Mail Drop WC10
Torrance, CA 90509
800-331-4331
310-381-7756 (fax)

Toyota will evaluate each request to see that reimbursement is appropriate. Processing time is usually 6-8 weeks from the date your request is received.
 
Please contact your local dealer or "contact us" for additional information.