Frequently Asked Questions

Company Questions

What is a Technical Service Bulletin (TSB) and how is it obtained?

A TSB is a communication between Toyota and its dealerships that can serve as an update to Toyota publications, describe parts updates, or relay enhanced or new service procedures. Service procedures may explain diagnostic steps, implementation of recommended updates, or how to perform certain repairs. A TSB is not a recall or a Special Service Campaign. If the cost of a TSB service or repair is eligible for warranty coverage, it will be specified in the TSB, and requires that the vehicle is within the original warranty parameters and exhibiting the concerns referenced in the TSB. A TSB does not extend the warranty.

Toyota makes all available TSBs accessible to the public by subscribing to our Technical Information System.

You can also purchase TSBs through the National Highway Traffic and Safety Administration (NHTSA) which is part of the U.S. Department of Transportation (DOT).

NHTSA - National Highway Traffic Safety Administration
U.S. Department of Transportation
Washington, DC 20590

800-424-9393: DOT automotive safety hotline, toll-free
202-366-0123: DOT automotive safety hotline, direct