Frequently Asked Questions

Company Questions

Why can’t I configure a vehicle with the equipment I want on the Build Your Own site?

The “Build Your Toyota” feature on our website is regionally based and is designed to identify vehicles commonly available in your area.  The information is not necessarily indicative of all the option package combinations that are available through your local Toyota dealer.  Additionally, not all options/packages are available in all regions of the country.  

Our vehicles are generally equipped with options and model grades that we have found to be popular in the geographic area in which they are marketed.  We do extensive market surveys and studies to assist in forecasting product features and equipment that will be desirable to the consumer.

And in some instances, particularly with new models just launched, your region might have limited or no availability of certain trim levels or selected options while we build up inventory. 

If you would prefer to purchase a vehicle with no options or additional or different options or one you cannot readily find in your area, please contact your local Toyota dealership to check for current availability or the possibility of placing an order for such a vehicle.  The dealership may also be able to perform a vehicle exchange with another dealership to accommodate your preference. Contact information for Toyota dealerships is available at www.toyota.com/dealers.