What is Toyota Mobility?
Toyota Mobility is a program designed to address the transportation needs of Toyota owners who have a disability or who have a family member with a disability or mobility issue. The program provides cash assistance of up to $1,000 of the cost of adaptive equipment, comprehensive mobility resource information, and it offers flexible, extended-term financing of up to 96 months for the vehicle and the adaptive equipment. Refer to the Toyota Mobility Assistance Reimbursement Application Form for complete details.

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Who has access to Toyota Mobility?
Any original purchaser or lessee of a new 2001 or later Toyota vehicle may participate in the Toyota Mobility Program.

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What equipment will I need and where do I get assistance?
Contact a driver assessment specialist in your area to identify the adaptive equipment most suited to your needs. Then choose a qualified mobility equipment installer. Shop around and ask about qualifications, capabilities, experience, warranty coverage, and service. Confirm they are members of the National Mobility Equipment Dealers Association (NMEDA) or another organization that has established vehicle conversion standards.

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What types of adaptive equipment can I obtain reimbursement for?
Please refer to page 3 of the Reimbursement Application Form. Back To Top

Can I get assistance for financing my mobility equipment?
Yes, assistance is available through Toyota Financial Services and participating Toyota dealers upon credit approval. Provides flexible, extended-term financing for persons with physical disabilities, or their families, for purchasing a new Toyota vehicle with the installed adaptive equipment (including installation costs). Please contact your local participating Toyota dealer for details. Back To Top

Where do I get a reimbursement application form?
In addition to the printable .pdf format version of the form at Reimbursement Application Form on this website, forms are also available from your local Toyota dealer, from most adaptive equipment installers or upon request by calling the Toyota Customer Assistance Center at 1-800-331-4331.

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What are the time limits for applying for a reimbursement?
Reimbursements must be applied for by the original vehicle purchaser within 90 days of the completion of the adaptive equipment installation. Equipment installations must be completed within 12 months of the new Toyota vehicle delivery date.

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How long will it take for me to receive my reimbursement?
Payment to the individual Mobility Assistance Program customer will be mailed within 3-4 weeks after receipt of an approved reimbursement application form and all required documentation.

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Do reimbursements apply to used or fleet vehicles?
No. This program applies only to the original purchaser of an eligible new Toyota vehicle sold or leased on a retail basis by an authorized Toyota dealer.

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Are factory installed optional equipment or Toyota Accessories eligible for reimbursement?
No. Factory installed optional equipment and/or Toyota Accessories are not eligible for reimbursement under the Toyota Mobility Assistance Program.

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Do reimbursements apply to leased vehicles?
Usually. Reimbursements can apply to leased vehicles when a written letter of authorization for the installation of adaptive equipment is obtained from the lessor, and is submitted with the Reimbursement Application Form. Please note: Not all leasing companies will approve the installation of adaptive equipment, so be sure to check and obtain written approval first. Toyota Financial Services (TFS) will approve only the following types of adaptive equipment on a TFS leased vehicle:

  • Hand controls
  • Left foot accelerator
  • Wheelchair/scooter lift
  • Turning automotive seating

Please contact the Toyota Financial Services' Customer Service Center at (800) 874-8822 for written approval.

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Can a reimbursement be applied to the purchase or lease price of a new vehicle?
No. Reimbursements are made only to the customer after the adaptive equipment is installed and paid for.

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What is the address and phone number for the Toyota Mobility Program?
Toyota Customer Experience Center
Mail Drop WC10
19001 South Western Avenue
Torrance, CA 90509 - 2714
(800) 331-4331 or (800) 443-4999 - TTY

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