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FAQ's

When do I have to purchase a new Toyota to be eligible for the prepaid debit card?

You must purchase or lease your new Toyota between August 1, 2012 and September 4, 2012.

What is the deadline to redeem my Offer Code?

You MUST redeem the Offer Code at http://toyota.com/nationwide/redeem by September 30, 2012 at 11:59:59 p.m. EST or the Offer Code will be void.

How long until my debit card is fulfilled?

After redeeming your Offer Code, it will take approximately 4-6 weeks before your prepaid debit card arrives in the mail.

Are there any restrictions or fees associated with my prepaid debit card?

The prepaid debit card is valid for 12 months from the issue date and is subject to separate Terms & Conditions, available at http://toyota.com/nationwide/debit-terms-and-conditions.html. There are no activation fees; however, if your card is lost or stolen, there is a $10 fee associated with reissuing the card.

Can I give away or sell my Offer Code?

The Offer Code is non-transferable and cannot be sold. The name associated with the certificate and the name associated with the VIN must match. In the event of a discrepancy, promotion entities reserve the right to contact the participant for further verification prior to fulfilling the prepaid debit card.

Certificates have run out. Will the "Nationwide Clearance Event - The Search is On!" promotion happen again?

The future is a mystery, but if you were a fan of the Nationwide Clearance Event this year, please share it on Facebook and Twitter.

I don't have a Facebook account, can I still participate?

Absolutely. You can also log in via your choice of Twitter.com, Yahoo Mail, Google+ or Hotmail.

I don't have a Twitter account, can I still participate?

Absolutely. You also can log in via your choice of Facebook, Yahoo Mail, Google+ or Hotmail.

I have looked for the answers and am striking out. Can someone help?

New clues will be refreshed and revealed every day. If you strike out today, try tomorrow. If you need further assistance, please email support@toyotanationwide.com.

How can I look up my Offer Claim?

Log in and click "Claim" next to your progress bar.

What should I do if I'm having problems with the site?

We're sorry to hear you're experiencing issues with the Nationwide Clearance Event site. Please email our support team at support@toyotanationwide.com with a brief description of your problem, and we'll get back to you ASAP.

Do I have to answer the clues before I get a new Toyota?

No. As long as the vehicle purchase or lease date is between 8/1/12 and 9/4/12, you are eligible to participate in the Nationwide Clearance Event.