As a major medical hub, Harbor-UCLA Medical Center sees a large volume of patients, many of whom have limited resources and an advanced state of their disease.
With so many demands, it became difficult for Harbor-UCLA Medical Center Eye Clinic’s nurses, doctors and administration to treat patients quickly and efficiently.
By making small, but impactful changes like color-coding files and reorganizing supplies and equipment, nurses and doctors could treat patients effectively and efficiently. Collaborating with Toyota empowered the clinic to find a process that worked for them—and ultimately their patients.
Susan BlackChief Improvement Officer,
Harbor-UCLA Medical Center
We're not the same organization we were a year ago. We're taking some of the lessons that we learned...and are spreading the change throughout the hospital.