Customer information is only available to business partners to facilitate usage of the Toyota and Lexus Telematics services. With Safety Connect® 22
and Lexus Enform®
, we never know the customer's location unless the customer uses the services. For example, if an airbag deploys and the Safety Connect® 22
hardware is turned on, the vehicle sends its location to the emergency call center. Another example is if the customer presses the SOS button and requests medical help; the vehicle automatically sends its location to the emergency call center. Toyota does not track a vehicle unless the specific service of "stolen vehicle location" is turned on, and this requires the customer to file a stolen vehicle police report. Upon receipt of a valid police report, we will track and provide the vehicle location only to the police. When the customer's subscription expires, we will remotely turn off the Telematics hardware after we have notified the customer. Once the Safety Connect® 22
hardware is turned off, it will not function at all (i.e., it will not send any data or connect to the cellular network) until it is reactivated. Toyota cannot remotely reactivate the hardware; this action must be initiated by the customer.