TTEN: Toyota, Scion, Lexus -- Technician Development
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Service departments are a crucial part of a dealership. They contain more people, equipment and technology than any other department and typically generate more profits. Skilled technicians are the key to any successful service department.

Technicians usually begin their careers performing basic maintenance, safety inspections and minor repairs. As your skills and experience grow, you will diagnose, repair or replace items such as brake systems, transmissions, heating and air conditioning units and cooling systems. When you become a master technician, you will be able to tackle the most challenging repairs. Along with technical skills, technicians need good communication abilities to work with service advisors, fellow technicians and customers. An eagerness to continually learn and develop skills is also important for success.