3G NETWORK RETIREMENT

Safety Connect® – Future Disablement of Vehicle Wireless Network

What is happening?

As wireless technology continues to evolve, telecommunications providers in North America are making significant changes to their legacy communications infrastructures and network capabilities. As part of this process, these third-party providers have elected to discontinue the provision of 3G wireless services. This means that devices and services that currently require 3G wireless networks to function, including hardware installed in motor vehicles, will no longer work by the end of 2022.

Why is this happening?

We can't say for certain, as this was a decision made by third-party wireless service providers. Although these circumstances were created by factors beyond our control, we sincerely regret any inconvenience this may cause.

How does this impact Toyota vehicles with Safety Connect®?

Toyota Safety Connect® will no longer function as of November 1, 2022. Affected Safety Connect® services include Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance Button and Stolen Vehicle Locator.

How does this impact Toyota EV and Hydrogen Fuel Cell Vehicles?

The Charge Management, ECO Dashboard, Remote Climate and Vehicle Finder capabilities included in the Entune® App Suite will also no longer be supported as of November 1, 2022. This is only applicable to the Prius Plug-in, RAV4 EV and Mirai. See Impacted model chart below.

 

2012-2014 Toyota RAV4 EV

2012-2015 Toyota Prius Plug-in

2016-2017 Toyota Mirai

How are other automotive manufacturers handling this development?

We are not aware of other manufacturers' plans.

When does this go into effect?

On November 1, 2022.

Is there an impacted Toyota model chart for Safety Connect®?

2011-2017 Toyota Sienna

2012-2016 Toyota Prius v

2013-2018 Toyota Avalon/HV

2012-2014 Toyota RAV4 EV

2012-2015 Toyota Prius Plug-in

2013-2017 Toyota Camry/HV

2016-2017 Toyota Mirai

2010-2016 Toyota Prius

2014-2018 Toyota Highlander/HV

2011-2017 Toyota Land Cruiser

2010-2019 Toyota 4Runner

 

Note: Safety Connect® varies by model.

Can subscriptions continue to be renewed?

Yes, subscriptions can continue to be renewed on an annual or month-to-month basis until August 31, 2021. Thereafter, subscriptions may only be renewed monthly through September 30, 2022.

How long will the Safety Connect® service remain available?

Subscribers can continue to utilize Safety Connect® services through 11:59 PM CST on October 31, 2022.

What happens on November 1, 2022 to EV/Fuel Cell Applications in Entune® App Suite?

Services that rely on the 3G wireless network will no longer function after 11:59 pm CST on October 31, 2022. Mobile applications will be updated as necessary to reflect discontinued services.

If my vehicle is involved in the Limited Service Campaign or Customer Support Program for "Safety Connect® System–Vehicle Location Inaccurate," what should I do?

Your vehicle might be involved with the Toyota Limited Service Campaign or Customer Support Program for the Safety Connect® System. If you have not completed the Limited Service Campaign or you are a new Safety Connect® subscriber who is involved in the Customer Support Program, any authorized Toyota dealer will perform the software update FREE OF CHARGE to you. Please download this form and contact your authorized Toyota dealer to make an appointment to have the software update performed.

Support Topics

Select your vehicle and Entune™ system to see support topics specific to your Toyota.

Toyota Customer Experience Center

Call 1-800-331-4331

Mon-Fri: 8:00 a.m. – 8:00 p.m., ET
Sat: 9:00 a.m. – 7:00 p.m., ET