Frequently Asked Questions

On a full charge, the manufacturer-estimated all-electric driving range rating varies depending on the powertrain and grade:

 

  • XLE FWD: 236 miles
  • XLE AWD: 288 miles
  • XLE FWD Plus: 314 miles
  • Limited FWD: 299 miles
  • Limited AWD: 278 miles

 

Above manufacturer-estimated combined total driving range ratings for grades/trims listed using EPA’s preliminary testing procedure standards for fully charged vehicle operated under ideal driving conditions. Use for comparison purposes only. Actual range will vary and may decrease significantly depending on speed, outside temperature, accessory use, how/where you drive, charging habits, and other factors. Battery capacity also decreases with time and use, which will reduce range. See www.fueleconomy.gov and Owner’s Manual for details.

Driving range ratings will vary and may decrease significantly depending on speed, outside temperature, accessory use, how/where you drive, charging habits, and other factors. Battery capacity also decreases with time and use, which will reduce range. See www.fueleconomy.gov and Owner’s Manual for details.

The expected mileage remaining can always be found on the digital gauge cluster. As on other Toyota vehicles, this figure is an estimate determined by your driving habits, and may not accurately predict actual range if your driving pattern changes.

 

The state-of-charge gauge on the digital gauge cluster is similar to a conventional fuel gauge. State-of-charge information can also be found inside the Toyota app once your vehicle is registered. Note that this is an estimate and may vary based on your driving pattern and other factors.

 

No matter your preference, we recommend not allowing your state of charge to get too low, particularly on your first few drives, as bZ learns about your driving habits, and you become accustomed to the vehicle’s range and your available charging options.

While we hope this does not happen to you, Roadside Assistance can provide towing to your home, the nearest Toyota dealer or public charging station within 25 miles of your vehicle, to help get you back on the road.

 

For bZ, Roadside Assistance has been extended from two to three years for unlimited miles. If towing bZ or using another roadside service, be sure to refer to the Owner's Manual for additional information about necessary towing precautions.

The charging process is easy. Simply insert the connector into the vehicle, and charging will begin. The charging process may vary slightly, as there are different types of charging equipment and power sources that may be used.

 

Included with bZ is a dual-voltage charging cable [dual_voltage] with 120V (Level 1) and 240V (Level 2) charging capability. Customers can also set a charging schedule to take advantage of varying electricity rates throughout the day. At-home Level 2 charging with a dual-voltage charging cable requires a 240-volt NEMA 14-50 outlet. Additional home charging options may also be used. Please use a licensed electrician for outlet or home charger installation

 

Customers can also charge in public using Level 2 chargers or Level 3 DC Fast Chargers. Public charging stations can be found through the Toyota app.   An active Remote Connect trial or subscription is required to use these features on the Toyota app.

 

Refer to the Owner’s Manual for more details on how to charge bZ and the available charging options.

The charge inlet door is located on the passenger-side front quarter panel.

We recommend charging as often as needed to maintain a sufficient state of charge for your anticipated trips, with consideration of available charging methods at your destinations.

 

Depending on the type of charger, we recommend charging to certain limits to help maintain the long-term battery health.

 

  • AC (Level 1 and Level 2):  Go ahead and charge to 100%. Once 100% is reached, it will stop charging to help preserve the battery.
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  • DC Fast Charging (Level 3): We recommend charging to 80% to achieve the maximum benefit of the quick charging speed. It is possible to charge to 100% with this method, but the charging rate will automatically be reduced once it reaches 80% to help preserve the battery.

 

bZ is equipped with a North American Charging System (NACS) charging port, which can accommodate compatible charges for Level 1 and Level 2 AC charging and Level 3 DC Fast Charging.

 

For additional charging convenience, bZ comes with two charge port adapters that enable Level 1 and Level 2 AC charging with chargers equipped with a J1772 connector and Level 3 DC Fast Charging with chargers equipped with a CCS1 connector.

 

Either DC Fast Charging or AC charging may be used at any time when charging the vehicle.

bZ can be charged at home with the provided portable dual-voltage charging cable with Level 1 and Level 2 charging capabilities, with other compatible home chargers, or at public charging stations with Level 2 chargers and Level 3 DC Fast Chargers. 
 

The Toyota app can be used to find and initiate public charging at a variety of charging networks across the U.S., including the Tesla Supercharger network; and through the Toyota app, you can also pay at certain network stations. An active Remote Connect trial or subscription is required to use these features on the Toyota app.

bZ includes a portable dual-voltage charging cable that can be plugged into a standard 3-prong 120V outlet for Level 1 charging or a 240V NEMA 14-50R receptacle for faster Level 2 charging.

 

For additional charging convenience, bZ comes with two charge port adapters that enable Level 1 and Level 2 AC charging with chargers equipped with a J1772 connector and Level 3 DC Fast Charging with chargers equipped with a CCS1 connector.

 

Also, other Level 2 home charger options are available, including the ChargePoint® Home Flex charger and Qmerit installation service. Check out www.toyota.com/electrified/charging for more information.

With bZ’s North American Charging System (NACS) charging port and the included charging adapters, the vehicle is capable of being charged at a variety of public charging stations, including Tesla Superchargers. You can find the charging station nearest to you on the Toyota app. An active Remote Connect trial or subscription is required to use this feature on the Toyota app.

In optimal conditions, it can take the following amount of time to charge bZ:

 

  • Level 1 charging (at 12A): Under ideal conditions, going from 10% to 100% can take ~50 hours.
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  • Level 2 charging (at 32A): When using an 11 kW charging source, charging from 10% to 100% can take ~7 hour 
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  • DC Fast Charging in ideal conditions: Charging from 10% to 80% can take ~30 minutes.

 

Charging time will vary mainly based on starting battery level, the type of charger being used, outside temperature and HVAC/accessory use.

One key factor that affects DC Fast Charging is weather. DC charging times will increase as temperatures decrease, with significant increases possible at temperatures below freezing. When activated an appropriate amount of time before beginning DC Fast Charging, the battery preconditioning function can heat the battery to an ideal temperature to reduce charging time in cold temperatures.

 

Level 1 and Level 2 AC charging is less susceptible to the effects of cold weather on charging times.

The Toyota app is the best resource for home-charging management. It offers great tools and insights, including vehicle range estimate, charging scheduling, tracking charging status, costs and more.

 

The Toyota app can also be used to find public charging locations, as well as handle charging and payment at select network stations, including Plug & Charge. Initiating and paying for charging via the app, including Plug & Charge, requires Remote Connect trial or subscription. 4G network dependent.

 

You can also monitor your charging—including battery level and estimated range—through the digital gauge cluster and central touchscreen in your vehicle.

 

It's important to note that any estimated vehicle range calculations shown are based on previous usage patterns and may not accurately predict the vehicle range.

This is an industry-standard protocol that simplifies paying for public charging at compatible charging stations. Once a form of payment is registered to the vehicle via the Toyota app, this feature allows automatic identification, authentication and payment authorization at selected charging networks.  Requires an active Remote Connect trial or subscription. 4G network dependent.

Yes. bZ has an NACS charging port that is compatible with the Tesla Supercharger network. Compatible charging stations may be located within the Toyota app. Initiating and paying for charging via the app, including Plug & Charge, requires Remote Connect trial or subscription. 4G network dependent.

bZ’s battery preconditioning helps improve DC Fast Charging speeds in colder temperatures by heating the battery to an ideal temperature.  

Three words: convenience, fun and potential savings.

 

All-electric vehicles can be conveniently charged at home, overnight and on demand, as well as at public charging stations when out and about. No more trips to the gas station needed.

 

They’re also fun to drive, thanks to the immediate torque response from the electric motors, as well as the smooth acceleration and quiet cabin.

 

You may also take advantage of state incentives  as well as enjoy the potential savings on routine maintenance typical of an all-electric powertrain. And, as icing on the cake, driving an all-electric vehicle can also help the environment by reducing CO2 emissions.

Thanks to the use of electric motors instead of internal combustion engines, all-electric vehicles provide smooth acceleration, immediate torque response and a surprisingly quiet ride experience.

The top-mount MID is designed to help keep your eyes on the road. Positioned similarly to a Head-Up Display, it contains all the information you need, including the speedometer and charge meter.

 

For the optimal experience, we recommend adjusting your seat and steering wheel so the top of the steering wheel is positioned below your view of the MID.

Utilizing its electric motors, regenerative braking recaptures the kinetic energy of the vehicle in motion to and redirects the charge back to the vehicle battery. It feels similar to a moderate amount of braking when you’re not depressing the accelerator pedal, and it will continually slow the vehicle down to ~5 mph. For your safety, it is necessary to apply the brake pedal to come to a complete stop. It may also be necessary to apply the brake pedal when you’re needing to slow down more quickly.

 

This feature may be activated, deactivated and adjusted by using the steering-wheel-mounted paddle shifters.

X-MODE improves the vehicle’s traction off-road, by optimizing throttle control and wheelslip based on the condition selected.

 

X-MODE has two separate driving modes:

 

  • SNOW/DIRT Mode reduces the power to the wheels to help minimize wheel slippage, while controlling wheelspin in a manner that directs power to wheels that may have more grip.

  • DEEP SNOW/MUD Mode increases the power to the wheels and adjusts the traction management to allow for additional wheelspin than normal, to help build momentum getting out of deep snow or mud.

 

In both modes, Grip Control can be utilized to maintain a low vehicle speed on steep inclines and slippery roads without stepping on the accelerator pedal or brake pedal. This constant speed is useful when navigating tricky terrain.

Individual purchasers of a bZ may be able to take advantage of tax credits and other incentives. To see if incentives may apply, please visit a full list of incentives.

According to the EPA, you can expect to save at least $1,200 in fuel costs per year with the bZ.  Exact cost may vary based on your local electricity rates. Calculate personalized estimates and compare vehicles at fueleconomy.gov.

 

Rates for charging an EV are measured in cents per kilowatt hour. Charging at home is the most cost-effective option, as one can charge their bZ when rates are lowest (home charging costs could range from 10 to 20 cents/kWh, depending on where you live). Public charging rates are more expensive and will vary based on time of day and the various prices charged by the different charging station operators. In general, public charging can range from 40 to 60 cents/kWh. 

Like all Lithium-ion batteries, there will be some reduction in capacity over the life of the battery. For peace of mind, Toyota provides all bZ owners an EV Component Warranty of 8 years/100,000 miles, which includes the traction battery.

bZ's traction battery is virtually maintenance-free; however, it does require periodic inspections to ensure it will operate as efficiently as possible.

Taking care of your bZ is key to both safety and dependability. That's why we include ToyotaCare, our no cost maintenance plan, with the purchase or lease of every new Toyota for 2 years or 25,000 miles, whichever comes first. 24-hour Roadside Assistance is also included for 3 years, regardless of mileage. Please reference the Warranty & Maintenance Guide for more information.